Refund policy

Faulty or damaged items
If your order arrives damaged, has the wrong item, or develops a fault (for example the sprayer stops working, or the bottle leaks), contact us within 30 days of delivery. We’ll make it right.

To get help, email close2dupes@gmail.com or use our contact form with:

• your order number
• a photo or short video showing the problem

Depending on the fault, we’ll send you a replacement or give you a refund at no cost to you. If we need the item back, we’ll cover the return postage. In most cases you won’t need to send anything back.

Change of mind
For hygiene reasons, we don’t accept returns or give refunds for change of mind, including if you don’t like how a scent smells on you. Not sure which scent is right? Take our scent finder or message us before you order, and we’re happy to help.

What’s not covered

• Normal evaporation over time
• Damage from misuse, dropping, or storing in heat or direct sunlight
• Skin reactions. The ingredients are listed on every product page, so please patch test first if you have sensitive skin.

Refunds
Approved refunds go back to your original payment method within 5–10 business days.

Nothing in this policy limits your rights under the Australian Consumer Law.